Reference

Explore Our Legal Framework at lorenzo slot

Our legal terms set out exactly what you agree to when you open an account with us, how we handle your data, and which rules govern your use…

Kebijakan Privasi AkunKetentuan PenggunaanHak Data AndaKontak Hukum ResmiDANA, OVO, GoPay, QRIS
lorenzo slot Explore Our Legal Framework at lorenzo slot
JALUR KONTAK HUKUM

Open a Legal Query Through Our Support Channels

Live Chat Our live-chat team is available 24 hours a day, 7 days a week.
Email Hukum Send detailed legal or data-access requests to our dedicated compliance address.
Formulir Akun Log in, go to Account Settings, and choose 'Submit a Legal Request' from the…
STANDAR KEAMANAN AKUN

Browse Our Data and Account Security Practices

We apply layered security to every account — from the moment you register to the point your withdrawal clears back to your DANA, OVO, GoPay or QRIS wallet.

Penanganan Data Pribadi

We store your name, contact details and payment references on encrypted servers. We do not share this data with advertisers.

Kebijakan Cookie

Our site uses session cookies to keep you logged in and analytics cookies to understand which pages load slowly.

Verifikasi Identitas

Before your first withdrawal is processed — whether to DANA, OVO, GoPay or QRIS — we verify your identity using…

Retensi Data

Transaction logs are kept for the period local regulation requires, after which they are deleted from our active databases.

Keamanan Akun

Two-factor authentication is available on every account — we recommend enabling it via your security settings.

Permintaan Perubahan Data

You have the right to request correction or deletion of personal data we hold.

Check Answers to Common Legal Questions

These are the questions we receive most often about our legal terms, your data rights, and how account access works where local law applies. If your question is not covered here, our compliance team is reachable through live chat 24/7 or via the legal request form in your account settings.

Your use of our platform depends on local law in Indonesia. We apply applicable Indonesian consumer-data regulation and our own terms of service, which you accept when you open your account. A full copy of our terms is available in the legal section of your account dashboard.

Log into your account, navigate to Account Settings, and select 'Submit a Legal Request'. Choose the data-access option, confirm your identity, and we will send a structured summary of your stored data to your registered email address within 14 working days.

Yes. Submit a deletion request through the in-account form or by email to our compliance address. We will remove your personal data from active systems within the timeframe local regulation permits, retaining only what we are legally required to keep for transaction records.

Payment references tied to DANA, OVO, GoPay and QRIS transactions are stored under our data-retention policy for the period local regulation requires. You can request a transaction summary at any time through account settings without waiting for a formal data-access request.

Where local law permits, the full lobby is available. If a particular product category is restricted in your region, that category will not appear on your account dashboard. Access depends on local law and is applied automatically at the account level when you register or log in.

Contact our compliance team via live chat — available around the clock — or send a detailed message to our legal email address. We acknowledge disputes within 24 hours and aim to resolve them within 14 working days, keeping you updated by email throughout the process.

When we update our terms or privacy policy, we send a notification to your registered email address at least 7 days before the changes take effect. The updated document is also posted in the Legal section of the site so you can review it before it applies to your account.